Your account

Delete your ShotBreak account. Three ways, one answer.

This page covers your account on shotbreak.com and in the ShotBreak for Photographers app for Android and iPhone. It is one account, so deleting it in one place deletes it everywhere.

In the ShotBreak for Photographers app
Open the app and tap:
1. More
2. Settings
3. Help
4. Delete my account
Here, on the web
No app needed. Sign in to the account you want deleted and ask from this page.
By email
Write to privacy@shotbreak.com from the email address on your account, so we can match the request to you.

What happens after you ask

Today

You ask

From the app, from this page while signed in, or by email. Nothing is deleted yet.

We confirm by email

We write to the email address on your account to say we have your request, and we cancel any subscription so you are not charged again.

Within 30 days

Your account is deleted

Your account and the data listed below are deleted from ShotBreak. You do not need to do anything else.

What we delete

Your account

Your name, email address, password, business details and settings.

Clients and sessions

Your contacts, sessions, shot lists, messages and client portals.

Galleries and photos

Every gallery and every photo in it: originals, RAW files, previews and edited versions.

Your website and listings

Taken offline, then deleted with the rest of your account.

The phone app

The notification token for each phone you signed in on.

What we keep, and why

Read the privacy policy

Invoices and payment records

Kept for as long as tax and financial law requires, typically seven years.

Privacy Policy §8.2

Records held by Stripe

Stripe processes card payments and keeps its own records of them under its own privacy policy.

Privacy Policy §10.3

Correspondence

Messages between you and our team, kept for a limited period in case of a dispute.

Privacy Policy §8.2

Desktop app usage data

Usage data and crash reports from ShotBreak Studio are kept no longer than twelve months, then deleted.

Privacy Policy §8.4

Anonymous statistics

Totals and statistics that cannot be traced back to you.

Privacy Policy §8.3

Copies your clients downloaded

Photos a client saved before your account was deleted are on their device. We cannot recall them.

Privacy Policy §10.3

Before you go

Download any photos you want to keep. Once your galleries are deleted, we cannot bring them back.
Let your clients know. Their gallery and portal links stop working when your account is deleted.
If clients still owe you money through ShotBreak, collect it first.

Only want some of your data deleted?

You can keep your account and ask us to delete specific information instead. Email privacy@shotbreak.com and tell us what you want removed. You can also delete a single gallery yourself at any time, and its photos are deleted from our storage with it.