Policy varies by listing
Each photographer sets cancellation and refund terms for their services.
Refunds
Refund Policy
Refunds depend on the booking details and the photographer’s published terms. This page outlines how requests are handled.
Keep everything in-platform
Requests are easier to evaluate when the booking and communication are on ShotBreak.
Case-by-case review
We review context and work with both sides when a dispute needs attention.
Where refund terms come from
Refund and cancellation terms are shown on each service listing. Those terms govern the booking unless law requires otherwise.
Cancellations and changes
Clients and photographers can request changes. Outcomes depend on the timing, the listing terms, and the specific circumstances.
Payment processing
Payments are handled through trusted processors. Processing timelines and fees may apply and can affect refund timing.
Disputes
If something goes wrong, report it promptly. We review the booking history, messages, and available evidence before responding.
- Use the Report an Issue page for urgent concerns.
- Keep communication inside the platform for clarity.
Chargebacks
Chargebacks trigger an additional review and may restrict account activity while the payment processor investigates.
Special circumstances
In unusual cases, we may consider exceptions. Decisions are based on context and are not guaranteed.
Refund outcomes depend on listing terms, timing, and applicable laws.